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Help Center2023-11-14T16:29:52+00:00

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frequently asked questions

How can I place an order?2024-10-21T18:01:36+00:00

To place an order, you can contact our sales team directly via email or phone. Alternatively, you can place an order through our official website.

Do you provide samples?2024-10-21T17:53:59+00:00

Yes, we provide samples for our Bike Locker. Sample fees and shipping costs apply. Please contact our sales team to request a sample.

What payment terms do you accept?2024-10-21T17:55:08+00:00

We accept a variety of payment terms including T/T, D/P, and L/C. Please contact our sales team for more details.

What warranty do you offer?2024-10-21T17:55:36+00:00

We offer a one-year warranty for our Bike Locker. This covers manufacturing defects and workmanship issues. For warranty claims, please contact our customer service team.

What is the minimum order quantity (MOQ)?2024-10-21T17:59:47+00:00

The MOQ for our Bike Locker is 50 units. For smaller orders, please contact our sales team for further assistance.

What is the lead time for an order?2024-10-21T17:59:10+00:00

The lead time for orders depends on the order quantity and our current production schedule. Generally, it takes about 30-35 days for production and shipping. Please confirm the exact lead time with our sales team when placing your order.

What are your shipping options?2024-10-21T17:58:11+00:00

We offer various shipping options including sea freight, air freight, and express delivery. The shipping method can be chosen based on your preference and urgency. Please contact our logistics team for more details.

Do you offer customization services?2024-10-21T17:57:18+00:00

Yes, we offer customization services for our Bike Locker. This includes custom branding, packaging, and specific feature adjustments. Please contact our sales team to discuss your customization requirements.

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